Frequently Asked Questions

Everything you need to know about shopping with J. Pavilion

What is the standard shipping timeframe for J. Pavilion orders?

We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on your location and local customs processing.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

At J. Pavilion, we prioritize ethical craftsmanship. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Do you offer a size guide for your apparel?

Yes, every product page features a detailed size chart with measurements in both inches and centimeters to help you find the perfect fit for your body type.