Returns & Exchanges

At J. Pavilion, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn apparel. We are committed to ensuring your wardrobe meets your highest standards of style and fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.